Quality Service and Customer Satisfaction are BSM’s Primary Focus
Our steps to achieve quality include:
- Listening well and fully understanding our clients needs and expectation
- Perform regularly scheduled walkthroughs and quality control audits
- Provide proper training upon hiring as well as throughout the employer/employee relationship
- Provide our operations staff with walkthrough results and punch list items to act upon
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ClientCom Online Customer Service
BSM’s ClientCom system means customers can log on to their account at bsminc.com and request a special service work order, issue a corrective work order, notify us of new vacancy or occupancy, or request a proposal.
Customers can also view complete work order histories and see other up-to-the-minute information.
The results are entered into a database where they are used to assess performance, track trends and help us improve your service.
This system supports frontline employees, promotes efficiency, and aids our operations staff in ensuring our services are operating smoothly.
We make it easy to communicate with us, using log books, mobile e-mail, two-way radios and cell phones provided by BSM, an account manager is just a call away and always immediately available to handle your service requests.
Another effective way for our customers to have a voice is through our Customer Satisfaction Survey, which we use to measure your quality perceptions of our work. By tracking service responses, we can implement preventive/pro-active measures to further enhance our performance.
“I know I can call you at any time especially when there is an emergency, and you either answer your cell or return the call promptly. Your staff and technicians are courteous, polite and well groomed.”